Privacy Policy

This Privacy Policy describes how Jetpac ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, mobile application, and eSIM services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR).

Information We Collect

Account information. When you create a Jetpac account, we collect your email address, name, and phone number. This information is necessary to create your account, deliver eSIM plans, and provide customer support.

Payment information. We process payments through secure third-party payment processors. We do not store your full credit card details on our servers. Payment processors comply with PCI-DSS standards to protect your financial data.

Device information. When you use our services, we may collect device identifiers, operating system version, and eSIM profile information for troubleshooting and service optimization purposes. This data is anonymized and used only to improve service quality.

Usage data. We collect anonymized, aggregated data about how you use our services, including data consumption, connection duration, and geographic usage patterns. This data helps us optimize network partnerships and plan offerings.

How We Use Your Information

We use your personal information to provide and improve our eSIM services, process transactions, deliver customer support, send important service notifications (such as data usage alerts and plan expiration reminders), and communicate updates about our products and services. We do not sell your personal information to third parties.

Data Sharing

We may share your information with carrier partners to activate and manage your eSIM service, payment processors to complete transactions, and analytics providers to improve our services (using anonymized data). All third parties are bound by confidentiality agreements and data protection standards.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You can request account deletion at any time by contacting our support team. We will delete your personal data within 30 days of your request, except where retention is required by law.

Your Rights

You have the right to access, correct, or delete your personal data. You can manage your account settings through the Jetpac app or contact our support team for assistance. If you are in the EU, you have additional rights under GDPR, including the right to data portability and the right to object to processing.

Contact

For privacy-related inquiries, contact us through the contact page or email our data protection team. We will respond to all privacy requests within 30 days.

Frequently Asked Questions